"You can either be proactive or reactive. And the people who are using trial and error as their strategy are reactive, and that is wasteful in terms of time, money, potentially customer loyalty."

At the heart of building a cohesive team is the ability to understand and appreciate individual stories.

One of the major points Ian makes is the misconception that a stellar resume equates to an exceptional salesperson.

The desire to work remains strong; it’s the conditions under which people are willing to work that have evolved.

In an era where organizations hastily slash learning and development roles to cut costs, we shred the shortsightedness of such decisions.

As Millennials and Generation Z become the dominant cohorts in the workforce, they bring with them a new set of expectations for their employers.

Transition into management or training roles should not be done randomly. We need conscious strategies to prepare potential leaders, not accidental ones.

We also challenged the misconception that people don't want to work anymore. In reality, people are craving meaningful engagement and opportunities to contribute their expertise.

In the constantly evolving landscape of business culture, there's a fundamental truth that often gets overlooked: culture eats strategy for breakfast.

Wherever you are in any organization, a lot of times people think that the development of people just happens. In fact, it is a process.

There's no sense wasting good money to get poor outcomes - both in terms of the health of your employees and the health of your bottom line!

With a unique blend of humor and heartfelt advice, Julie connects with clients who not only understand her approach but also trust and implement her suggestions.

Here's why I'm so passionate about setting people up for success at work and making sure that companies actively engage employees in what they need to know to effectively do their work and drive business performance.

If you are not properly training your employees, you're making a mess of things! How is anyone supposed to do a great job when they don't even know what to do, or how to do it?